Retech Rubber Last updated: August 2026

Retech Rubber (we, us, our) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry or quote request, use our services, or otherwise interact with us.

By providing personal information to us or using our website, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

1. Who we are

Retech Rubber is a West Australian owned and operated business specialising in the supply and installation of softfall safety surfaces, wet-pour rubber, EPDM and TPV systems, synthetic grass, gymnasium rubber tiles, athletic surfaces, cricket wicket covers, playground accessories and related design, maintenance and repair services across Western Australia.

Contact details Email: info@retechrubber.com.au

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What personal information we collect

We only collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include:

• Name, business name and contact details (email address, phone number, postal address)

• Project or site details (address, description of the work required, plans or drawings you provide)

• Information you submit through enquiry or quote request forms

• Communication records (emails, phone notes, messages)

• Device and technical information when you visit our website (IP address, browser type, pages viewed, date and time of visit, referring website)

• Any other information you choose to provide to us

• Email address provided when downloading a custom EPDM colour mix PDF from our colour mixer tool

We generally do not collect sensitive information. If we ever need to, we will only do so with your consent or where required or authorised by law.

3. How we collect personal information

We collect personal information in the following ways:

• Directly from you when you complete a form on our website, request a quote or free measure, email or phone us, or provide information during a site visit

• Automatically when you browse our website (through cookies, analytics tools and similar technologies)

• From third parties where it is reasonably necessary (for example, from a principal contractor, architect, school or council if they refer work to us), in which case we will take reasonable steps to ensure you are aware of the collection

• If it is reasonable and practicable, we collect personal information only from you.

4. Why we collect and how we use personal information

We collect and use personal information for the following purposes:

• To respond to enquiries and provide free measures and quotes

• To design, supply and install softfall, wet-pour, EPDM, TPV, synthetic grass and related products and services

• To manage our relationship with you (including invoicing, project communication and after-sales support)

• To improve our website, products and services

• To send you information about our products, services or industry updates where you have consented or where we are permitted to do so under the Spam Act 2003 (Cth) (you can unsubscribe at any time)

• To comply with our legal and regulatory obligations

• For any other purpose that is related to the above and that you would reasonably expect

We will not use or disclose your personal information for a secondary purpose unless you consent, the secondary purpose is related to the primary purpose and you would reasonably expect us to use it that way, or another exception under the Privacy Act applies.

To provide you with a custom EPDM colour mix PDF via our online colour mixer tool. When you request a download we collect your email address so we can send the PDF to you and also provide a copy to our team. We do not use this email address for marketing or any other purpose.

5. Disclosure of personal information

We may disclose personal information to:

• Our employees, contractors and professional advisers who need the information to assist us in providing our services

• Third-party service providers who help us operate our business (for example, website hosting, email and CRM platforms, analytics providers, cloud storage, accounting software)

• Government agencies, regulators or law enforcement where required or authorised by law

• Other parties with your consent or where you would reasonably expect the disclosure

We do not sell personal information.

Some of our service providers may be located overseas or use overseas data centers. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles (APP 8).

6. Cookies and website analytics

Our website uses cookies and similar technologies to:

• Make the website function properly

• Understand how visitors use the site (pages viewed, traffic sources, device type)

• Improve content and user experience

• Support marketing activities (where permitted)

Most browsers accept cookies by default. You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the website may not function fully if cookies are disabled.

We may use third-party analytics tools (such as Google Analytics). These tools collect information about website usage in aggregated or pseudonymised form. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings.

7. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

• Secure servers and access controls

• Restricted access to personal information on a need-to-know basis

• Confidentiality obligations for staff and contractors

• Regular review of our security practices

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Access, correction and deletion

You may request access to the personal information we hold about you, or request that we correct or update it if it is inaccurate, incomplete or out of date. You may also request that we delete your personal information, subject to any legal or contractual retention requirements.

To make a request, please contact us using the details in section 1. We will respond within a reasonable time and may ask you to verify your identity before processing the request. In some cases we may refuse a request where permitted by the Privacy Act; if so, we will explain the reasons.

9. Complaints

If you believe we have breached the Privacy Act or this Privacy Policy, please contact us first so we can try to resolve the issue. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Mail: GPO Box 5288, Sydney NSW 2001

10. Retention of personal information

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law (for example, tax, accounting or contractual record-keeping obligations). When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically. Your continued use of the website or our services after changes are posted constitutes acceptance of the updated Policy.

12. More information

For further information about privacy in Australia, visit the Office of the Australian Information Commissioner website: www.oaic.gov.au.